In an earlier article, I wrote about customer service at the Department of Taxation. One alert reader wrote, with tongue firmly in cheek (I think), “I object to the use of the word ‘customer.’ It certainly doesn’t feel like that type of relationship to me. Maybe ‘hostage’?” he writes. Calling a taxpayer a customer isn’t […]
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Original published: 2017-11-13 18:29:26 Read the full Hawaii News here
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